About Us

We offer top quality outdoor products and the highest level of customer service. We are now in our 15th year trading.

We genuinely believe we offer a better service than any other outdoor web site. This is backed up by a rating of 9.9 out of 10 from over 1000 customer reviews. Read our Ratings on TrustPilot.

Facewest is now in it's 16th year, so you can be confident that if you need us we will be here. Please read The Facewest Story to see where we came from and what we stand for.

Why buy from Facewest?

Customer Services

  • We only sell on the web, therefore our systems are geared to giving you the best possible web mail order service.
  • We always answer the telephone Monday to Friday 9am to 5pm on 01943 870550. If you have an enquiry or problem you can speak to us and we will help you.
  • Our office staff are fully conversant with all the products we sell.
  • We offer a full 28 day no hassle money back guarantee.

Our Delivery Service

  • Free standard delivery, dispatched within 1 working day and delivered in 3-5 working days.
  • Next Working Day delivery £4.95. All Next Day orders placed by 2.30pm will be shipped on the same day, assuming it is a working day.
  • We only ship orders from our own warehouse - this means you get an excellent and fast delivery service.
  • We send shipping confirmation emails to let you know when you item has been dispatched and when you should expect to receive it.

Our Product Selection and Stock

  • We only sell products from premium brands via official distributors. We know which products work and narrow down your choice to only the good stuff and then leave the rest to you.
  • All our stock (unless specifically marked) is this current season's stock.
  • We aim to hold all our products in stock in our 5000sq ft warehouse, ready for next day delivery.
  • Our web stock status is linked in real time to our inventory so each product shows its true current stock level.
  • All orders are picked and packed using the latest bar-coding technology; 100% accuracy guaranteed.

Customer rewards

  • We operate a very generous customer rewards programme which equates to 10% discounts off repeat orders - details here.

Meet the Facewest Team

Graham Plant

Sales Manager

Manages the customer service department. Generally ensures everything gets done properly.

Areas of Expertise: Rock climbing and running.

Luke Jones

Sales Team

Luke's likely to be answering your phone calls and solving any order-related issues.

Areas of Expertise: Skiing, hill walking & rock climbing.

Gerry Jeffries

Sales Team

Gerry is responsible mostly for returns processing and account related queries.

Will Smith

Sales Team

Will's likely to answer your phone calls and also works in our warehouse.

Areas of Expertise: Rock climbing, mountaineering & cycling

Jake Gunn

Warehouse & Dispatch

Runs our busy warehouse.

Areas of Expertise: BMX and Rock Climbing

Will Mawson

Warehouse & Dispatch

Picking and packing your orders.

Areas of Expertise: Rock climbing, Bouldering, Mountaineering.

Francis Holland

Assistant Buyer

New stock, brand management, web content & "Yorkshire Grit Hero"

Areas of Expertise: Bouldering, trad climbing & Yorkshire esoterica

Jonny Baxandall


Deals with marketing, which really means a little bit of everything.

Areas of Expertise: Skiing and struggling at trail running.

Jake Herbert

Director / Owner

Operations Director. Unless it's sunny, in which case he's out paragliding.

Areas of Expertise: Skiing, Ski Touring, Paragliding & Rock Climbing

Stuart Pitches

Director / Owner

Purchasing and Marketing Director. This apparently mostly involves lots of gruelling product testing.

Areas of Expertise: Fell Running, Adventure Racing, Skiing, Ski Touring & Triathlon