We offer top quality outdoor products and the highest level of customer service.
We genuinely believe we offer a better service than any other outdoor web site. This is backed up by a rating of 9.9 out of 10 from over 1000 customer reviews. Read our Ratings on TrustPilot.
Facewest is now in its 16th year, so you can be confident that if you need us we will be here. Please read The Facewest Story to see where we came from and what we stand for.
Manages the customer service department. Generally ensures everything gets done properly.
Areas of Expertise: Rock climbing and running.
Luke's likely to be answering your phone calls and solving any order-related issues.
Areas of Expertise: Skiing, hill walking & rock climbing.
Gerry is responsible mostly for returns processing and account related queries.
Will's likely to answer your phone calls and also works in our warehouse.
Areas of Expertise: Rock climbing, mountaineering & cycling
Runs our busy warehouse.
Areas of Expertise: BMX and Rock Climbing
Picking and packing your orders.
Areas of Expertise: Rock climbing, Bouldering, Mountaineering.
New stock, brand management, web content & "Yorkshire Grit Hero"
Areas of Expertise: Bouldering, trad climbing & Yorkshire esoterica
Deals with marketing, which really means a little bit of everything.
Areas of Expertise: Skiing and struggling at trail running.
Operations Director. Unless it's sunny, in which case he's out paragliding.
Areas of Expertise: Skiing, Ski Touring, Paragliding & Rock Climbing
Purchasing and Marketing Director. This apparently mostly involves lots of gruelling product testing.
Areas of Expertise: Fell Running, Adventure Racing, Skiing, Ski Touring & Triathlon