Facewest Rewards Information


Our points system rewards our regular repeat customers.

Here's the details:

All customers who create an account at checkout are enrolled into our free rewards programme. You have to have an online account so our store can track you points.

The rewards programme is very straight forward. For every £1 you spend on-line you receive 1 reward point worth 10p.

On future orders each reward point can be redeemed for 10p off that order. You can redeem up to the full order value (not including shipping charges).

Your Current Points Total

Please log in to see this total.

Points use example

Your first purchase is for a various items at £100. You pay £100 and earn 100 reward points.
Your second purchase is for items at £50, you have 100 reward points earned so you can get a discount of £10 against this order, so you only pay £40. You then earn another 40 points against any future orders. This then goes on and on... The more you spend the more you save!

Points FAQ

How do I redeem my points?
Add your items to basket, then go to checkout as usual. You need to login to your account at checkout. On the Checkout shipping selection screen it gives you the option to redeem your points. You can redeem as many points as you have earned up to the total order value. You cannot redeem points against shipping charges.

Here's a screenshot:

I've made an online order but didn't create an online account
If you've placed an order without creating an account and want us to retrospectively add the points to your new account then we can sort that out for you. Please send an email to sales@facewest.co.uk with the details and we'll make a points adjustment to your online account.

I've made an phone order but didn't get the points added
If you've placed an order by phone and want us to retrospectively add the points to your account then we can sort that out for you. Please send an email to sales@facewest.co.uk with the details and we'll make a points adjustment to your online account.


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