Our Facewest Rewards system rewards our regular repeat customers.
Here are the details:
All customers who create an account at checkout are enrolled into our free rewards programme. You have to have an online account so our store can track your points.
The rewards programme is very straightforward. For every £1 you spend on-line you receive 5p onto your reward balance.
On future orders you can redeem up to the full order value (not including shipping charges).
Please log in to see this total.
Your first purchase is for various items at £100. You pay £100 and earn £5 reward credit.
Your second purchase is for items at £50, you have £5 reward balance earned so you can get a discount of this against this order, so you only pay £45. You then earn another £2.25 reward balance against any future orders. This then goes on and on... The more you spend the more you save!
How do I redeem my reward balance?
Add your items to basket, then go to checkout as usual. You need to login to your account at checkout. On the Checkout shipping selection screen it gives you the option to redeem your reward balance. You can redeem up to the total order value. You cannot redeem points against shipping charges.
Here's a screenshot:
I've made an online order but didn't create an online account
If you've placed an order without creating an account and want us to retrospectively add the reward balance to your new account then we can sort that out for you. Please send an email to email@example.com with the details and we'll make a reward balance adjustment to your online account.
I've made a phone order but didn't get the reward balance added
If you've placed an order by phone and want us to retrospectively add the reward balance to your account then we can sort that out for you. Please send an email to firstname.lastname@example.org with the details and we'll make a rewards balance adjustment to your online account.
Changes to the points scheme
From August 11th 2015 we changed the value of the earned credit from being 10p for every £1 spent to 5p in £1. This change did not affect any accrued balances to that date.