All our avalanche transceivers are sold with the latest firmware version however over time manufacturers do release updates to their systems. At Facewest we have the ability to upgrade the firmware of Mammut Barryvox Pulse & Element, Pieps DSP (inc Pro, Sport and Tour) and Ortovox S1, S1+ and 3+ transceivers. In addition to this we have the ability to do the Pieps transceiver check and auto revert change as well as the full diagnostic tests on Mammut transceivers which are recommended every three years.
These services are free (p&p not included) to customers who purchased their transceivers from Facewest. Software updates for transceivers purchased elsewhere are £10. Mammut diagnostic tests and Pieps checks are £20. These include an upgrade to the latest software if available. Return shipping is £5 for everyone unless you place a shop order of at least £30 in which case we will put your transceiver in with your order. We will contact you to collect payment when the work on your transceiver has been completed.
In order to have your transceiver upgraded, please fill out our Transceiver Update Request Form and post it to us with an insured delivery service such as Special Delivery. This will ensure that you are insured against loss or damage in transit. We will contact you once we have updated your transceiver to take payment, arrange the return and take your shop order if you want to do that.