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All our avalanche transceivers are sold with the latest firmware version however over time manufacturers do release updates to their systems. Please see the list below for details on each transceiver

  • ARVA Neo+ - Dealer Updated
  • BCA Tracker 2 - Manufacturer Updated
  • BCA Tracker 3 - Dealer Updated
  • Black Diamond Guide BT - User Updated Bluetooth
  • Black Diamond Recon BT - User Updated Bluetooth
  • Mammut Barryvox S - Dealer Updated
  • Mammut Barryvox - Dealer Updated
  • Mammut Barryvox Pulse - Dealer Updated
  • Mammut Barryvox Element - Dealer Updated
  • Pieps DSP Pro - Dealer Updated
  • Pieps DSP Sport - Dealer Updated
  • Pieps DSP Tour - Dealer Updated
  • Pieps Micro - User Updated Bluetooth
  • Pieps Pro BT - User Updated Bluetooth
  • Pieps Powder - User Updated Bluetooth
  • Ortovox S1 - Dealer Updated
  • Ortovox S1+ - Dealer Updated
  • Ortovox 3+ - Dealer Updated
  • Ortovox Zoom+ - Not Updatable
In addition to software updates we have the ability to do the Pieps transceiver check and auto revert change as well as the full diagnostic tests on Mammut transceivers which are recommended every three years.

These services are free (p&p not included) to customers who purchased their transceivers from Facewest. Software updates for transceivers purchased elsewhere are £10. Mammut diagnostic tests and Pieps checks are £20. These include an upgrade to the latest software if available. Return shipping is £7.50 for everyone unless you place a shop order of at least £30 in which case we will put your transceiver in with your order. We will contact you to collect payment when the work on your transceiver has been completed.

In order to have your transceiver upgraded, please fill out our Transceiver Update Request Form and post it to us with an insured delivery service such as Special Delivery. This will ensure that you are insured against loss or damage in transit. We will contact you once we have updated your transceiver to take payment, arrange the return and take your shop order if you want to do that.

Many thanks,

Download A Transceiver Update Form