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We are happy to special order any product, colour or size that we do not stock. All orders for non stock items are handled by Graham.

In order to place a special order you need to email graham@facewest.co.uk with the following details:

  • The full name of product(s) you wish to order and, if possible, the manufacturer's code
  • The size and colour you require (You will normally find the full product name and colour options on the manufacturer's website)
  • Your daytime telephone number

You can also contact Graham by telephone on 01943 870550, but getting the initial information by email does speed the process up.

If your product is available, Graham will contact you to confirm details including prices, delivery time and any delivery charges and take payment.

Special Order Conditions

  • Special Ordered items are exempt from our usual 30 day money back guarantee and cannot be returned unless faulty.
  • There may be a delivery charge on lower cost items but Graham will discuss this with you if this is the case.
  • Once the order is placed, it cannot be amended or cancelled