Christmas Shopping FAQ

This page contains all you need to know to shop with Facewest with confidence over the Christmas 2018 period.

Christmas Returns Information

In order to allow for gifts to be returned or exchanged we extend the returns period for all gifts to the end of January 2019. Full returns information is here.

UK Last Posting Dates

Next Day Delivery £4.95

Order cut off for pre-Christmas delivery is 2pm on Friday 21st December.

Economy Delivery

Order cut off for pre-Christmas delivery is 2pm on Tuesday 18th December.*
*Please note this is the Royal Mail recommended last posting date. In our experience most packages sent by this date will arrive before Christmas. However this is not a guaranteed service, it will not be our fault if it does not arrive in time. If you need a guaranteed delivery before Christmas then please choose the Next Day service.

Christmas Opening Hours and Dispatch

Orders will be dispatched as normal on December 24th (up until 2pm) and again from December 27th onwards. We are closed on all bank holidays and weekends. Any orders placed after 2pm on the 24th will be dispatched on the 27th.

International Christmas Delivery Information

Please use the chart below to determine your order deadlines for Economy and Priority delivery.

Please Note: The cut off time for same day dispatch of international orders is 2pm.

CountryEconomy ServicePriority Service
Australia10th December17th December
Austria17th December18th December
Belgium18th December19th December
Bulgaria7th December18th December
Channel Islands18th December19th December
Cyprus7th December18th December
Czech Republic14th December18th December
Denmark17th December18th December
Estonia7th December17th December
Finland15th December18th December
France18th December18th December
Germany17th December18th December
Gibraltar10th December18th December
Greece10th December17th December
Hungary7th December17th December
Ireland18th December19th December
Italy14th December18th December
Japan7th December18th December
Latvia7th December14th December
Lithuania7th December14th December
Luxembourg18th December19th December
Malta7th December18th December
Netherlands17th December19th December
New Zealand10th December17th December
Norway17th December18th December
Poland14th December17th December
Portugal17th December17th December
Romania7th December17th December
Slovakia17th December17th December
Slovenia7th December18th December
Spain17th December18th December
Sweden15th December17th December
Switzerland17th December18th December