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Christmas Shopping FAQ

This page contains all you need to know to shop with Facewest with confidence over the Christmas 2017 period.



Christmas Returns Information

In order to allow for gifts to be returned or exchanged we extend the returns period for all gifts to the end of January 2018. Full returns information is here.

 UK Last Posting Dates

Next Day Delivery £4.95

Order cut off for pre-Christmas delivery is 2pm on Thursday 21st December.

Saver Delivery

Order cut off for pre-Christmas delivery is 2pm on Tuesday 19th December.*
*Please note this is the Royal Mail recommended last posting date. In our experience most packages sent by this date will arrive before Christmas. However this is not a guaranteed service, it will not be our fault if it does not arrive in time. If you need a guaranteed delivery before Christmas then please choose the Next Day service.

Christmas Opening Hours and Dispatch

Orders will be dispatched as normal on December 22nd (up until 2pm) and again from December 27th onwards. We are closed on all bank holidays and weekends. Any orders placed after 2pm on the 22nd will be dispatched on the 27th.

International Christmas Delivery Information

Please use the chart below to determine your order deadlines for Economy and Priority delivery.

Please Note: The cut off time for same day dispatch of international orders is 2pm

CountryEconomy ServicePriority Service
Australia9th December15th December
Austria15th December19th December
Belgium16th December20th December
Bulgaria6th December18th December
Channel Islands15th December21st December
Cyprus6th December18th December
Czech Republic13th December18th December
Denmark15th December19th December
Estonia6th December15th December
Finland14th December18th December
France16th December19th December
Germany13th December19th December
Gibraltar13th December19th December
Greece9th December15th December
Hungary6th December18th December
Ireland16th December20th December
Italy13th December18th December
Japan6th December18th December
Latvia6th December15th December
Lithuania6th December15th December
Luxembourg16th December20th December
Malta6th December19th December
Netherlands15th December18th December
New Zealand9th December15th December
Norway15th December18th December
Poland13th December18th December
Portugal15th December18th December
Romania6th December15th December
Slovakia15th December18th December
Slovenia6th December15th December
Spain15th December18th December
Sweden14th December15th December
Switzerland15th December19th December