We are sure that you will be happy with the products you buy from us. We can be confident as we only sell top quality goods.

Goods can be returned for one of 2 reasons:

Faulty Goods
In the event of any product being found to be faulty within 28 days of receipt, we will replace with a new item, or refund your money (Your choice). Outside of this 28 day period we will do the following: Within a year we will arrange repair or replacement of the item.

Unwanted goods
If, for whatever reason, you are unhappy with the products you buy then we will refund you. We just ask that the goods are unused with original packaging, and are returned within 14 days of purchase. By unused we mean that it still is as good as new with the original packaging and any original clothing tags still attached. Any returns made outside of 14 days are at our discretion and will incur a 25% or £5 restocking fee. (Whichever is the greater). No returns will be accepted after 28 days.
We cannot accept returns of personalised goods, such as engraved Leathermans.

Returns Procedure
Returned items must be accompanied by a returns form. Click here to download (Word document)

So you can order from us without any worries. Remember, we are not just an on line store, you can phone us, and we will happily talk to you. We realise that our best marketing tool is happy customers.

Complaints

In the event of you not receiving a adequate immediate response by phone- which we are sure you will- please write to us. We will endeavor to investigate all complaints within 5 working days.