We require a Website administrator / Customer service rep to work within our busy sales office. Basicaly this job has two roles, firstly helping our customer service depatment run smoothly, and secondly assisting with the website team in providing content and updates.

The successful applicant will have outdoor sports experience with specific knowledge in at least one of the following areas: Skiing, Snowboarding, Climbing, Backpacking, Adventure Racing or Mountaineering.

You will need to demonstrate excellent product writing skills and be able to summarise features and benefits accross our product range.
You will need to be numerate, accurate and have excellent time management skills. Good computer skills are essential.

Most importantly you will love outdoor gear, and be determined to provide our customers with the best web and customer service experiences.

Place of employment will be at our office in Otley, West Yorkshire. (We are shortly moving 4 miles to Pool in Wharfedale).
The local area has some of the best climbing and mountain biking in the UK.

We offer a starting salary of between 14k- 18k depending on previous experience.

We offer 5 weeks paid holiday and the option to take up to 4 weeks unpaid leave each year.

Location: Otley, West Yorkshire.
Hours: Monday- Friday 9-5 (No weekends!)
5 weeks Paid Holiday
Salary 14-17k depending on experience.
Deadline for applications: June 10th 2008

Download your application form here.

Job Description:
Customer Service Rep / Web site administrator.

Duties
Assist the customer services department.
Mange the processing of Internet and telephone orders
Dealing with customer enquiries by phone or e mail.
Dealing with courier companies, chasing late or lost parcels.
Researching and writing product descriptions
• Sourcing and producing images
• Image manipulation (re-sizing, Photoshop etc.)
• Maintenance – i.e. checking all information is up to date and accurate
• Researching and writing features, reviews and buying guides
• Assist in planning and adding content to our html newsletter
• Research and write articles for our on-line news blog.
Cover for other staff on holidays, or in busy periods.

Essential Skills
Professional telephone manner.
Some experience of the outdoor equipment market, both clothing and hardware.
Ability to write interesting, accurate and informative copy.
Numerate with accurate data entry skills.
Team working ability
Familiarity with web design software, such as Dremweaver. (To at least a basic level)
Flexibility to work in a small business environment.
Ability to manage own time and prioritise responsibilities

Desirable Skills
Knowledge of at least one of the following activities:
Product Knowledge:
-Ski touring or Backcountry snowboarding.
-Climbing or Mountaineering.
-Trekking or Adventure racing.
Technical Skills
-Photoshop Skills- Though training can be given here.