Customer Services Rep-

Facewest is a growing Internet and mail order business, focused on outdoor sports such as skiing, climbing and trekking.

We require a Customer Services assistant to work within the customer service operations of our busy sales office. You will use your excellent outdoor industry knowledge and customer service skills to ensure our customers receive the best service in the industry.

The successful applicant will have outdoor sports experience with specific knowledge in at least one of the following areas: Skiing, Snowboarding, Climbing, Backpacking, Adventure Racing or Mountaineering.

You will need to be numerate, accurate and have excellent time management skills. Good computer skills are essential.

Most importantly you will enjoy talking to customers about the great brands we sell and be enthusiastic to learn more about our product ranges.

Place of employment will be at our office in Otley, West Yorkshire. (We are shortly moving 4 miles to Pool in Wharfedale).
The local area has some of the best climbing and mountain biking in the UK.

We offer a starting salary of between 14k- 16k depending on previous experience.

We offer 5 weeks paid holiday and the option to take up to 4 weeks unpaid leave each year.

Location: Otley, West Yorkshire.
Hours: Monday- Friday 9-5 (No weekends!)
5 weeks Paid Holiday
Salary 14-16k depending on experience.
Deadline for applications: June 10th 2008

Download your application form here.

Job Description:
Customer Services Rep - Outdoor sports retail.

Duties
Mange the processing of Internet and telephone orders
Dealing with customer enquiries by phone or e mail.
Dealing with courier companies, chasing late or lost parcels.
Cover for other staff on holidays or busy periods.
Assist in marketing and sales projects.

Essential Skills
Professional telephone manner.
Some experience of the outdoor equipment market, both clothing and hardware.
Customer service experience.
Numerate with accurate data entry skills.
Team working ability
Familiarity with computer software such as Microsoft office.
Flexibility to work in a small business environment.

Desirable Skills
Knowledge of at least one of the following activities:
-Ski touring or Backcountry snowboarding.
-Climbing or Mountaineering.
-Trekking or Adventure racing.
Familiarity with web design.