About us:
Facewest.co.uk Our business model is simple- We sell quality
outdoor gear exclusively by mail order. This business focus and our commitment
to great customer services mean you get what you want quickly and efficiently. We
genuinely believe we offer a better service than any other outdoor web site. We
have been selling online for over 10 year now, and our experience shows. We now
ship over 15 thousand parcels a year, and have a enviable repeat customer base.
Why buy from facewest.co.uk?
Customer
Services
We only sell on the web, therefore
our systems are geared to giving you the best possible web mail order service.
We always answer the telephone Monday to Friday 9am to 5pm on 01943 850102. If you have an enquiry or problem
you can speak to us and we will help you.
Our office staff are fully conversant
with all the products we sell
We offer a full 14 day no hassle money back
guarantee.
Pricing
and customer rewards
Our prices are consistently
amongst the best available.
We operate a very generous customer rewards programme.
We reward repeat customers. (Details Here) Our
product selection
We only sell top quality products
from official distributors.
The main buyers
have masses of experience of outdoor sports and of the mail order retail sector.
We know what works and what doesn't
All
our stock (unless specifically marked) is this current seasons stock. Our
Stock levels.
We hold massive amount of stock in our
5000sq ft warehouse.
Our web stock status is linked to our real stock levels.
We believe we are unique in the outdoor sports market in doing this. Each product
shows it's true current stock level.
All orders are picked and packed using
the latest in Bar-coding technology- 100% accuracy guaranteed.
Our
Delivery Service
All orders placed by 1.30pm will
be shipped on the same day. (Assuming it is a working day).
Great Value standard
delivery £1.95, Next Day delivery £5.95.
We only ship orders from
our own warehouse. This means you get an excellent delivery service.
We send
our shipping confirmation emails to let you know when you item has been dispatched
and when you should expect to receive it.
We
are an independent retailer
We are flexible,
responsive and are not tied to particular brands or price structures. As we are
owner managed we can always make fast decisions.
Meet
the Sales Team: | | | | James
York
Sales Manager
james@facewest.co.uk
James runs our Customer Services. Areas
of Expertise:
Skiing
Golf
Mountain Biking | Gerry
Jeffries
Sales Team
gerry@facewest.co.uk
Gerry manages our returns department. | Jake
Herbert
Director / Owner
jake@facewest.co.uk
Jake
manages the finances and the web site infrastructure.
Areas of Expertise:
Skiing (8 full winter sasons in French Alps)
Ski Touring
Paragliding (UK
Sports Class Champion 2007)
Rock Climbing | Stuart
Pitches
Director / Owner
stu@facewest.co.uk
Stuart
is our main buyer and is responsible for the website content.
Areas of
Expertise:
Snowboarding (4 Full Seasons)
Skiing (Finally converted
to Skiing- has done 4 full seasons skiing)
Ski Touring
Mountaineering
Rock Climbing
Triathlon |
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