Special Orders

We are happy to attempt to order in any product that we do not currently have in stock subject to availability. All orders for non stock items are handled by Graham.

In order to place a special order you need to email Graham with the following details:

• Your Name and Address
• Your day time telephone number
• Full name of product you wish to order and possibly the code as well.
• Size you require
• Colour you require (To find the full product name and colour options please see the manufacturer's website).

You can contact Graham by telephone 01943 870550, but getting the initial information by email does speed the process up.

Graham can be reached at graham@facewest.co.uk.

After checking product availability Graham will contact you to confirm details and take payment, we cannot guarantee a delivery time for special orders however we will do everything we can to ensure that it is as short as possible.

Special Order Conditions

• Special Ordered items are exempt from our usual 28 day money back guarantee and cannot be returned unless faulty. Colour and size issues are nothing to do with us.
• There will probably be a delivery charge from the supplier (unless we happen to have a delivery at the same time or the item costs over their shipping threshold.) This charge of will vary depending on the item but can be up to £15, this will be passed on to you. This is not a made up 'admin charge' but a genuine cost that we will have to pay. You may choose to wait and have your order added to our next delivery, or split with another special order customer but this could add several weeks, Graham will give you an estimate of when the next delivery would be.
• Once the order is placed, it cannot be amended or cancelled.
• You neither earn nor can redeem Facewest Reward Points on special orders.

We know these conditions seem harsh but Special Orders are only for people who are sure of exactly what they want but are having trouble obtaining it. If that's not you then please do not ask us to special order something for you. However if you are sure then we would be pleased to help.