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Special Orders

We are happy to special order any product, colour or size that we do not stock. All orders for non stock items are handled by Graham.

In order to place a special order you need to email graham@facewest.co.uk with the following details:

  • Your Name and Address
  • Your day time telephone number
  • Full name of product you wish to order and if possible the manufacturers code as well.
  • Size you require
  • Colour you require (To find the full product name and colour options please see the manufacturer's website).

You can also contact Graham by telephone on 01943 870550, but getting the initial information by email does speed the process up.

If your product is available, Graham will contact you to confirm details including delivery time and any delivery charges and take payment.

Special Order Conditions

  • Special order items are sold at RRP.
  • Special Ordered items are exempt from our usual 28 day money back guarantee and cannot be returned unless faulty. Colour and size issues are nothing to do with us.
  • There may be a delivery charge on lower cost items but Graham will discuss this with you if there is.
  • Once the order is placed, it cannot be amended or cancelled.
  • You can use your facewest points on special orders, but since they are not placed via the site you will not earn any.

We know these conditions seem harsh but Special Orders are only for people who are sure of exactly what they want but are having trouble obtaining it. If that's not you then please do not ask us to special order something for you. However if you are sure then we would be pleased to help.