We genuinely believe we offer a better service than any other outdoor website. To back this up we are part of the Google Customer Reviews scheme which is a free and entirely independent review service offered by Google.
If you buy from facewest.co.uk then you'll be asked if you want to take part in Google's Customer Reviews scheme. If you choose to do this then you'll be asked to leave a review with Google after the purchase.
You can see reviews of our service collected by Google by clicking the logo above or the one in the bottom right hand corner of any page on the site.
We receive 'Pro Reviews' from a number of qualified mountain guides and reputable guiding companies, these are the reviewer's own opinions and experiences with the item; we do not alter the content before we publish them. Products with a pro review display the 'Pro Review' stamp on the category page. Many of our Pro Reviewers have a page on our site about them and the services they offer, you can find all of these on our Pro Reviewers page.
We also collect reviews of products from our customers for all items on our website on a voluntary basis, after a purchase you may receive an email inviting you to review a product you have purchased from us. We manually read every single product review received before it's published to ensure it's fair and worth the time taken to read it, if it fulfills these requirements then it will be published regardless of whether it is positive or negative. To leave a review of a product you can go to the product page and click on the "write review" button at the bottom of the page.