Christmas Shopping FAQ

This page contains all you need to know to shop with Facewest with confidence over the Christmas 2017 period.

Christmas Returns Information

In order to allow for gifts to be returned or exchanged we extend the returns period for all gifts to the end of January 2018. Full returns information is here.

 UK Last Posting Dates

Next Day Delivery £4.95

Order cut off for pre-Christmas delivery is 2pm on Thursday 21st December.

Saver Delivery

Order cut off for pre-Christmas delivery is 2pm on Tuesday 19th December.*
*Please note this is the Royal Mail recommended last posting date. In our experience most packages sent by this date will arrive before Christmas. However this is not a guaranteed service, it will not be our fault if it does not arrive in time. If you need a guaranteed delivery before Christmas then please choose the Next Day service.

Christmas Opening Hours and Dispatch

Orders will be dispatched as normal on December 22nd (up until 2pm) and again from December 27th onwards. We are closed on all bank holidays and weekends. Any orders placed after 2pm on the 22nd will be dispatched on the 27th.

International Christmas Delivery Information

Please use the chart below to determine your order deadlines for Economy and Priority delivery.

Please Note: The cut off time for same day dispatch of international orders is 2pm

Country Economy Service Priority Service
Australia 9th December 15th December
Austria 15th December 19th December
Belgium 16th December 20th December
Bulgaria 6th December 18th December
Channel Islands 15th December 21st December
Cyprus 6th December 18th December
Czech Republic 13th December 18th December
Denmark 15th December 19th December
Estonia 6th December 15th December
Finland 14th December 18th December
France 16th December 19th December
Germany 13th December 19th December
Gibraltar 13th December 19th December
Greece 9th December 15th December
Hungary 6th December 18th December
Ireland 16th December 20th December
Italy 13th December 18th December
Japan 6th December 18th December
Latvia 6th December 15th December
Lithuania 6th December 15th December
Luxembourg 16th December 20th December
Malta 6th December 19th December
Netherlands 15th December 18th December
New Zealand 9th December 15th December
Norway 15th December 18th December
Poland 13th December 18th December
Portugal 15th December 18th December
Romania 6th December 15th December
Slovakia 15th December 18th December
Slovenia 6th December 15th December
Spain 15th December 18th December
Sweden 14th December 15th December
Switzerland 15th December 19th December